for support

+971 6 743 3100

Shipping Policy

Delivery Timeline

Orders are processed and delivered within 3–4 working days across the UAE

Use of Information

We use your information to:

  • Process and fulfill orders proficient and on time
  • To implement comments and suggestions to better out user experience
  • Respond to queries, complaints, or feedback
  • Conduct surveys, promotions, and contests (only if you sign in for the newsletters)

Order Tracking

You will receive updates via your preferred contact method once your order is dispatched, along with tracking details.

Delivery Charges

Enjoy free delivery on orders above AED 100. A flat AED 20 shipping fee applies to orders below AED 100.

Free Returns

We offer a 7-day free return window for unused, unopened items. Just reach out to our support team to initiate the process.

Delivery Locations

Deliveries are strictly UAE-only at present.International customers must use UAE shipping addresses

Damaged Goods

If your order arrives damaged, please contact us within 48 hours via email at info@cassieperfumes.com or WhatsApp at +971 6 743 3100. Be sure to retain all packaging for inspection.

Payment Options

We accept all major debit and credit cards, as well as Cash on Delivery (COD) across the UAE. Flexible installment plans may be available through select providers at checkout above a capped amount